Privacy Policy
Barclay Consulting Engineers Pty Ltd (ABN 46 686 848 064) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information that you provide to us directly, including when you submit an enquiry through our website. This may include:
- Your name, email address, and phone number
- The property address relevant to your enquiry
- Details you provide about your property or the assistance you need
We may also collect technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and the source of your visit, through analytics and advertising tools described below.
How we use your information
We use the personal information you provide to:
- Respond to your enquiry and arrange and deliver our services
- Provide you with a quote and communicate with you about your assessment
- Maintain our records and meet our professional and legal obligations
- Improve our website and understand how visitors use it
Website analytics and advertising
Our website may use third-party services such as Google Analytics and Google Ads to understand site traffic and measure the performance of our advertising. These services may use cookies and similar technologies to collect information about your use of our website. This information is generally aggregated and does not personally identify you. You can control cookies through your browser settings, and you can learn about Google's practices at policies.google.com/privacy.
Form submissions
Enquiries submitted through our website are processed and delivered to us using a third-party form service. The information you submit is transmitted to our business email so that we can respond to you. We use reasonable measures to ensure this is handled securely.
Disclosure of your information
We do not sell your personal information. We may disclose it to third parties who help us operate our business (such as our email and form providers), where required to deliver our services, or where required or authorised by law. We do not disclose your information for unrelated purposes without your consent.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at the details below. We will respond within a reasonable period.
Contact us
If you have questions about this policy, or wish to access, correct, or make a complaint about the handling of your personal information, contact us at:
Barclay Consulting Engineers Pty Ltd
Email: admin@barclay-eng.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date revised accordingly.